FAQ

Welcome old and new customers to ask more questions and we are pleaure to give you a satisfied answer.

Q. What about size and color?

The size and color can be changed according to your requirements or according to the size in our webpage.

Q. What material?

Inflatable tents are made by PVC Tarpaulin or fabric material. The Flame Retardant is suitable for BS5852(British Standard). Our material have many certifications such as EN-71, UV, 3P Test report, and air blower have CE/UL certification.

Q. Can you print my picture or logo on the products?

Yes, we can print your picture or logo on the inflatable products, and you can offer the picture in any format made by Photoshop or Coreldraw, PNG or PDF format.

Q. Can you design one specially?

Yes, please send us details and a sketch or a picture of your requirements and we will quote you our best price.

Q. What included in products?

It is included inflatable tents, warning banner, air blower, repair kits(including the same color’s material, glue etc).

Q. What kind of guarantee you give?

Our inflatable products can be used more than 2 years. If it is damaged, you can use the glue and material to repair it.

Q. Your blowers meet CE/UL requirements?

Yes, our blowers have passed the certificates of CE,UL,GS,PSE and SAA.

Q. Mini order quantity?

1 piece.

Q. How do I order?

You can order in our website: www.mdmax.co.uk

a. Choose the Model you are interested

b. Find our E-mail address and send your message to us.

c. We will reply you by e-mail as soon as possible.

If special design, please email us with picture and order information without hesitation.

Q. How do I pay?

We send to you invoice for payment. Please transmit the payment from your bank to our bank, 70% in advance, and the other 30% must be paid before shipment. If the order is urgent, you'd better pay 100% in advance.

We will start your order after receiving the down payment which is 70% of total payment. when order finished, we will e-mail you with confirmation and invoice for other 30% payment.

Q. Producing time?

Our regular producing time for 1pcs inflatable products or LED products is 15-30 days, excluding transit time, from the date of confirmation. however, it can be +/- depending on the design and the dimensions

Q. Shipping?

We will send the goods to you after receiving the balance payment. Our inflatable products can be delivery by express. The approximate transit time by express is 5 working days maximum. The shipping cost is different for every product.

Q. After service

We are responsible for making some modifications as you need and your purchase can be reproducted and refunded if there are serious quality problems.

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